“Customer Service and Our Commitment to you.”
One thing that has and always will differentiate Codipro USA from other companies is our commitment to customer service. We take this very seriously and our results show. In today’s world, when you put thru an inquiry on someone’s website and fill out a form, you expect a call or email. Speaking for me personally, I rarely receive even an acknowledgement that a form was submitted, let alone a call or email. If I’m not important enough to get a call, do you honestly think I’d ever support their company or buy their products?
Codipro USA has always been extremely different in this regard. When you call us, email us, or fill out an inquiry form on www.codipro-usa.com, you can expect the following:
- A reply within 1 hour, often times under 30 minutes.
- A knowledgeable Sales representative who can guide you in the right direction.
- Someone who will listen and ask questions to fully understand your need or current problem you’re facing.
- Recommendations on what product will best solve your need or provide you with the safest lifting solution that we can offer.
- A cross reference and explanation why our Hoist Rings are different than what they may be currently using.
- We provide data sheet and/or 3D drawings if required
- We’ll place you with one of our knowledgeable Distributors. As a reminder we don’t sell direct, all of our sales are done thru distribution.
- And maybe most importantly, we’ll provide our emails and cell phone numbers. We want all Codipro customers to feel comfortable calling us at any time with any questions or concerns they may have. 100% accessible always- Truly what makes Codipro-USA different.
Our commitment to our customers and our accessibility is more of a “Hands On” approach, different and not what some may be used to. We want to be seen as the Hoist Ring Experts and make you feel comfortable in choosing Codipro. Those who have worked with us, End Users, and Distributors can attest, our commitment to availability and our accessibility differentiates Codipro-USA from the rest. Our goal is simple, provide expert advice, quality products, and always put safety first. Therefore once you become a Codipro customer, you’ll continue to buy Codipro, and we’ll always be here to support you.